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Frequently
Asked Questions

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as possible. Check out our FAQs below, or drop us an
email or text.

Product

Usage

Health

Purchase

We love hearing from you - whether it's feedback, ideas, or questions!

Email: contact@cranberie.com

Phone: +65 9664 1844

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Product

Let’s be real—public washrooms aren’t always the cleanest. That’s where Cranberie comes in! Our disposable urinary funnel lets you stand and go, so you don’t have to sit or squat over questionable toilet seats. It’s all about keeping things quick, hygienic, and stress-free while giving you that extra peace of mind.

Worried about leaks or mess? Don’t be! Cranberie is designed to give you a smooth, controlled flow with zero drips or spills. The sturdy shape holds its form, and the water-resistant coating keeps things clean, so you can go with confidence, no matter where you are.

Sensitive skin? We got you. Cranberie is made with hypoallergenic, skin-friendly materials like sustainable wood pulp and a gentle water-based coating. No weird chemicals, no irritation—just a safe, comfy experience every time.

Each funnel is individually packed for hygiene and convenience. Every box contains 10 individually wrapped funnels, neatly stored in a compact outer box perfect for tossing in your bag or keeping at home.

Super portable, super discreet. Each funnel folds down to the size of a credit card (yes, really!) without compromising performance. Perfect for tossing in your pocket, purse, or even your glove compartment—ready whenever you need it.

Designed for ease, comfort, and control. When unfolded, Cranberie extends to 20 cm, with an ergonomically shaped opening for a secure, comfy fit. The non-slip texture ensures a steady grip, and the tapered spout prevents spills, so you can go with confidence, anytime, anywhere.

We care about the planet as much as we care about you. Cranberie is made from sustainable wood pulp with a biodegradable, water-based coating, so it breaks down naturally after use. A single-use product that won’t leave a lasting mark on the environment? Yes, please!

One-and-done for hygiene’s sake. Cranberie is a single-use disposable product, designed to be tossed after each use, because staying fresh, clean, and convenient is the whole point.

Bonus: We even include a tissue! Every pack comes with one, because we know it’s the little things that make all the difference.

Made with care, just for you. Cranberie is manufactured in Shanghai, in facilities that meet the highest quality standards—because you deserve nothing but the best when it comes to comfort, hygiene, and ethical production.

Usage

Using Cranberie is as easy as it gets. Just unfold, position, tilt your hips slightly forward, relax, and let it flow. When you’re done, wipe with the included tissue and toss it in the bin—no flushing, please! Want a step-by-step guide? Check out our instruction page for all the details.

Trying something new can feel a little weird at first—we totally get it. If you’ve spent your whole life sitting or squatting, the idea of using a funnel might seem… different. But don’t worry! Cranberie was made with first-timers in mind—its ergonomic shape makes it super easy to use. Our tip? Practice at home a couple of times and soon, you’ll be wondering how you ever lived without it!

Pants, skirts, dresses—wear whatever you want! Cranberie’s smart, ergonomic design makes positioning a breeze, so you can go without needing to fully undress. Because let’s be real—who has time for all that?

Pregnant? Elderly? Mobility challenges? Cranberie’s got your back. No more uncomfortable squatting or trying to balance over a toilet seat. Just stand and go—easily, comfortably, and strain-free. It’s a total game-changer for anyone who needs a little extra support in the washroom.

Calling all campers, hikers, and adventure seekers! 🌿 Cranberie is perfect for the outdoors, road trips, or any situation where washrooms are questionable (or nonexistent). It’s lightweight, portable, and tough enough to handle any environment—so you can go with confidence, no matter where you are.

Health and Hygiene

Stay clean, stay healthy! Public washrooms? Yeah… yikes. Even after wiping, toilet seats are still covered in invisible germs that can cause infections over time. Cranberie keeps you from coming into contact with those nasty surfaces, protecting you from bacteria and making every trip to the washroom safer.

👉 If you’re used to squatting or hovering, Cranberie actually helps with better bladder emptying—no more straining your pelvic muscles or putting unnecessary pressure on your bladder. This means less risk of UTIs and other urinary health issues.

  1. Holding it in for too long? We’ve all been there—skipping sketchy washrooms and waiting way too long. But holding your pee too often can lead to bladder infections and even kidney issues. Cranberie makes it easy to go anywhere, so you never have to risk your health.
  1. Not drinking enough water? If you’ve ever avoided drinking just to cut down on washroom trips (guilty! 🙋‍♀️), know that dehydration can actually lead to UTIs and other urinary problems. With Cranberie, you can stay hydrated without the stress of finding a clean washroom.
  1. Squatting over toilets = unnecessary struggle. Hovering might feel like the safer option, but it strains your pelvic muscles and can lead to bladder issues. Cranberie gives you the best of both worlds—zero contact with gross surfaces and total comfort.
  1. Skipping washroom breaks? Long trips, crazy workdays, or just no clean toilets in sight… delaying your washroom visit puts extra stress on your bladder and increases the risk of infections. Cranberie helps you go when you need to, not just when it’s convenient.

Disposal

Toss it in the trash—never the toilet! Cranberie is disposable, but it’s not flushable. To keep things flowing (literally), always dispose of it responsibly in a waste bin.

Purchase and Shipping

Ready to grab yours? You can buy Cranberie directly from our shop page, or find us on Lazada and Shopee.

No surprise fees! Delivery charges are already included in the final price—so what you see is what you pay.

Fast shipping, because we know you need it! Once you place your order, expect your Cranberie to arrive in just 1-3 working days.

No need to wait around for delivery! While we can’t schedule exact delivery times, we’ve got you covered—all orders are sent with ‘Authority to Leave.’ This means if you’re not home, our courier will leave your package in a safe spot, so you don’t have to stress about missing it.

Right now, we only ship within Singapore, but we’re working on expanding soon—stay tuned for updates!

If you ordered through Shopee or Lazada, you can track your order directly in the app!

If you ordered through our website, your order will arrive within 1–3 working days. For tracking updates, feel free to reach out to us at contact@cranberie.com or 9664 1844—we’ll be happy to help!

We’re so sorry if your order isn’t perfect. If you receive a damaged item, email us at contact@cranberie.com with your order number and photos—we’ll replace it right away.

💌 Missing order? If your package hasn’t arrived in 5 business days, reach out! We’ll track it down, and if we can’t find it, we’ll send you a free replacement—because we’d never leave you without your Cranberie!

Yes, we do! For corporate orders of 50 boxes or more in a single purchase, please reach out to us via email at contact@cranberie.com. We’d be happy to assist you with your bulk order.

Privacy and Payments

The following are the kinds of personal information we may collect from you:

  • Account login and contact details such as your name, company name, email address, telephone number, shipping address, billing address.
  • Payment or credit card information.
  • Purchase history, purchase motivations, personal preferences such as cart contents.
  • Device information such as IP address, device ID and type, device location, website activity logs, network access, device storage information, referrer, domain, browser type, language, previously visited pages on our website or mobile site, interaction with our website through click behaviour.

 

How We Do It

We collect this personal information from you when you:

  • Access and use our website and mobile site via the use of Cookies, Log Files, Web Beacons, Tags and Pixels.
  • Create an account, place an order with us via your account or as a guest, click the ‘remember me’ option.
  • Rate and/or review our products.
  • Join our mailing list. 
  • Contact us with an enquiry or complaint.
  • Engage with us on social media.

 

Why We Do It

We collect this personal information from you in order to:

  • Process your order for our products including verifying your credit card. 
  • Provide you with our products including arranging delivery or a return. 
  • Notify you regarding the status of your order, including abandoned cart notifications.
  • Respond to your enquiry or complaint.
  • Verify ratings and/or reviews when you rate or review our products.
  • Update you with news about our store, website and products, special events, promotions and offers when you opt-in to marketing. For example, you may opt-in when making a purchase by selecting the check box to receive news and offers from us or by signing up to our mailing list.
  • Personalise our communications to you based on your past purchase history and other information to make your experience more relevant.
  • Engage with you on social media.
  • Improve and optimize our website and mobile site.
  • Conduct market research and analytics to enhance our product offering, to assess the success of our marketing and advertising campaigns, better understand our customers to guide our strategy and decision making and market our products to you.
  • Support Accounting, audit, legal and internal business purposes.

 

MARKETING

Sell 

We do not sell your personal information to third parties. 

 

Direct Marketing 

Where we collect your personal information for marketing purposes, we will always give you the opportunity to opt-in or opt-out to receiving such communications via email or SMS. 

We want to communicate with you only if you want to hear from us. So if you change your mind and no longer wish to receive communications from us, you can: 

  • Follow the opt-out (sometimes also known as “manage subscription” or “unsubscribe”) instruction in the emails we send you.
  • If you have opted into receiving text messages from us and wish to opt out, you can follow the opt-out instruction in that specific text message if you wish to opt-out. 
  • Contact us at contact@cranberie.com

If you opt out of receiving marketing communications from us, your personal information will not be used for marketing, but may still be used for the other purposes described earlier.

 

Targeted Marketing

We also conduct targeted advertising or marketing communications which we believe may be of interest to you through Facebook, Instagram and Google. This allows us to tailor our marketing to better suit your needs and to only display advertisements that are relevant to you.

You can opt out of targeted advertising by visiting the following websites:

We don’t store your CVV or expiry date. We only store the last four digits of your credit card on a secure, third-party platform (STRIPE). Your details are safe with us!

For more details about our third-party platform, please refer to the link provided:
https://stripe.com/en-sg/privacy

For online orders: We accept payment via Apple Pay, Google Pay, Visa, Mastercard, Union Pay, American Express. Take your pick!

Contact

Have any other questions and enquiries? Reach us at contact@cranberie.com or 9664 1844 and our team will do our best and get back to you as soon as possible!

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